Depth of expertise. Proof of delivery.

The engagements here were won on technical depth and retained on results. Deployed across industries, geographies, and problem types.

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About the Group

Vehicles undergoing assembly and inspection in an automotive manufacturing plant.

Custom CCaaS Engineering

Custom disaster recovery synchronization built for a Fortune 500 automotive manufacturer's CCaaS environment

A fully automated DR sync solution engineered inside NiCE CXone. With an audit-ready management dashboard hosted in the client's Azure infrastructure.

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Close-up of a person presenting a keycard for secure building entry and access control.

CX Advisory & Implementation

Contact center platform realignment for a cloud-based access control technology firm

Brivo's operationally complex NiCE CXone environment replaced with Zoom Contact Center. Selected on fit with existing ecosystem, reduced overhead, and Salesforce alignment

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IBM Watson Health technology showcase at a healthcare innovation event.

Custom Integration

The first NiCE CXone–Watson AI integration — built for IBM's healthcare contact centers before native AI existed

IBM needed Watson AI to manage 75,000+ healthcare inquiries per month with a 90% deflection target.

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Healthcare provider using a stethoscope to check a patient's vital signs.

Custom Integration

Post-call data integration: Connecting LiveVox to EPMP for UnitedHealth Group's compliance & workforce operations

Post-call outcome codes captured in LiveVox, never reached EPMP. We built a lightweight middleware bridge that closed the gap

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