Depth of expertise. Proof of delivery.

The engagements here were won on technical depth and retained on results. Deployed across industries, geographies, and problem types.

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About the Group

Client signing documents during a meeting with financial or trust advisors.

CCaaS Implementation & Managed Services

Omnichannel CX build — navigating platform limits to deliver voice, chat & SMS

Allied Trust Insurance's CX stack modernized across IVR, chat & SMS. With vendor-neutral platform advice when NiCE CXone's SMS capabilities proved insufficient for field adjuster workflows.

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Auto sales representative assisting a couple as they shop for a vehicle at a dealership.

Custom Integration

Outbound dialer deployed on NiCE CXone without a standard CRM

ADAP needed a functioning outbound dialer before their CRM infrastructure was ready. Primero Group built self-contained campaign logic within CXone, then extended it as internal data became accessible.

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MAPS Credit Union Professional Center office building with branded signage.

Custom Integration

Custom FIS-to-CXone integration built from scratch for a Pacific Northwest credit union

MAPS Credit Union's FIS core banking system connected to NiCE CXone via a purpose-built API bridge with layered fault tolerance for FIS API volatility.

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Tri Counties Bank branch entrance with company signage.

Custom Integration

Bespoke Omilia–NiCE CXone integration delivering bilingual voice biometrics for a California community bank

Tri Counties Bank's conversational AI and voice authentication ambitions required a fully custom integration framework. NiCE's native tools were insufficient, and Omilia's licensing tier excluded critical features.

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